Our Policies

Business Policy, Privacy Policy, and Terms of Service

Business Policy

At Quesly, we’re committed to delivering AI chatbot solutions that help your customers get answers instantly while keeping your data secure and your brand voice consistent.

Our Commitments

  • Quality Service – Chatbots trained only on your approved documents, optimized for accuracy.
  • Data Privacy – We do not sell, rent, or use your data for public AI model training.
  • Transparency – Clear communication about features, pricing, and any service updates.
  • Support – Responses to all customer inquiries within 1–2 business days.

Data Handling

We collect only the information needed to provide and maintain your chatbot. All data is stored securely, and you can request deletion at any time. For full details, see our Privacy Policy.

Intellectual Property

You own your documents and brand assets. Quesly owns the chatbot platform, designs, and proprietary code.

Subscription & Termination

  • Subscriptions are billed monthly.
  • You may terminate your chatbot subscription at the end of any billing month without penalties.
  • Upon termination, all associated data can be securely deleted upon request.

Customer Responsibilities

  • Provide accurate, lawful content for chatbot training.
  • Use Quesly services in compliance with applicable laws.

Dispute Resolution

Questions or concerns? Contact us at info@quesly.com or +370 618 22988. If an issue cannot be resolved directly, disputes will follow the process in the Terms of Service.

Privacy Policy

At Quesly, your privacy matters. We are committed to protecting the personal and business information you share with us and ensuring it is only used to deliver the services you request.

1. Information We Collect

  • Account & Contact Details – name, email, phone number, company name.
  • Content Provided for Chatbot Training – documents, manuals, policies, catalogs, or links you choose to share.
  • Usage Data – chatbot conversations, website activity (non-identifiable), service performance metrics.

2. How We Use Your Information

We use your data to build, customize, and maintain your chatbot, provide customer support, monitor service performance, and comply with legal obligations.

3. Data Sharing

We do not sell or rent your data. We may share data only with secure hosting and AI service providers (e.g., cloud hosting, OpenAI APIs), or legal authorities if required by law.

4. Data Retention & Deletion

We retain your data only as long as necessary to deliver services. You can request complete deletion at any time by emailing info@quesly.com. Deleted data will be permanently removed from our systems and backups within 30 days.

5. Security Measures

We use industry-standard encryption, secure hosting, and access controls to protect your information.

6. Your Rights (GDPR & Similar Laws)

  • Access the personal data we hold about you.
  • Request corrections or updates.
  • Request deletion (“Right to be Forgotten”).
  • Restrict or object to certain processing activities.

7. Cookies & Tracking

We may use cookies to improve website performance and measure usage. You can disable cookies in your browser settings at any time.

8. Changes to This Policy

We may update this Privacy Policy to reflect service changes or legal requirements. Significant changes will be communicated to you.

9. Contact Us

Email: quesly@info.com
Phone: +370 618 22988

Terms of Service

Welcome to Quesly. By using our website, chatbot services, or related products, you agree to these Terms of Service. Please read them carefully.

1. Definitions

"We", "Our", "Us" – refers to Quesly.
"You", "Your" – refers to the customer, client, or website visitor.
"Services" – refers to the Quesly AI chatbot solutions, hosting, analytics, and related offerings.

2. Use of Services

You must be at least 18 years old or have the consent of a parent/guardian. You agree to use our services only for lawful purposes. You are responsible for the content you provide.

3. Subscriptions & Payments

Subscriptions are billed monthly at the agreed rate. You may cancel at the end of any billing month without penalties. No refunds for partial months.

4. Intellectual Property

All Quesly branding, designs, platform code, and technology remain our property. You retain full rights to your documents and content used for chatbot training. You may not resell or redistribute our services without permission.

5. Data Handling

We store and process only the data necessary to operate your chatbot. See our Privacy Policy for full details.

6. Service Availability & Liability

We strive for 99% uptime but cannot guarantee uninterrupted service. If you have a valid claim, liability is limited to the amount paid in the 3 months before the claim.

7. Termination

We may suspend or terminate services if you violate these Terms. You may terminate anytime before your next billing cycle.

8. Changes to Terms

We may update these Terms to reflect changes in our services or legal requirements. We will post the updated version on our website.

9. Governing Law

These Terms are governed by the laws of the Republic of Lithuania. Any disputes will be settled in the courts of Lithuania.

10. Disclaimers

Quesly chatbots may occasionally provide incomplete or incorrect answers. They are not a substitute for professional advice (e.g., medical, legal, financial). Clients are responsible for reviewing and approving chatbot training content.

11. Contact Us

Email: quesly@info.eu
Phone: +370 618 22988